FEES & TERMS

*Fees are per person (pp) unless otherwise stated. All prices quoted are in Australian Dollars (AUD)

TRAVEL PLANNING FEES

Initial Consultation — Complimentary
Hotel-Only Bookings — Complimentary
Cruise, Tour or Package Holiday Bookings — Complimentary

Custom Itinerary Planning

Simple Itineraries (up to 10 days or 2 destinations) — $300
Standard Itineraries (up to 3 weeks or 3–6 destinations) — $500
Complex Itineraries (over 3 weeks or more than 6 destinations) — POA

Fees are based on itinerary complexity and may include elements such as transfers, touring, activities, and other ground arrangements. Concierge services are charged separately.

Concierge Services

Restaurant Reservations, Spa Appointments, Hotel Transfers etc. — $100 per booking/city

Initial Consult — No fee

FLIGHT MANAGEMENT FEES

Fees are per person unless otherwise stated. All prices are in Australian Dollars (AUD).

Domestic / Short Flights — $100 per ticket
International — Single Destination (Return) — $200 per ticket
Multi-Destination / Round World — $250 per ticket
International — Originating Outside Australia — $250 per ticket

Changes & Cancellations

Flight Change Fee — $100 per ticket
(in addition to any airline fees and additional airfare — all fares must be repriced at the time of change)

Cancellation Fee — 15% of total cost of the cancelled component
(in addition to any airline or supplier fees)

Other Fees

Urgency Fee — $500 for changes or bookings required within 48 hours
(in addition to the above fees and/or any airline or supplier fees)

Non-Commissionable Bookings — 15% unless otherwise advised

Credit Card / Merchant Fee — 1.8%
(Visa, Mastercard and American Express. Diners Club not accepted)

TERMS & CONDITIONS

Traveller One ("TO") is a privately owned travel consultancy, and an independent affiliate of SmartFlyer Australia Pty Ltd ("SmartFlyer"). SmartFlyer is a member of AFTA, IATA, CLIA, and an ATAS accredited Travel Agent Company.

References in these terms and conditions to TO include references to any related body corporate, director, employee or agent of TO and also to SmartFlyer where applicable. A reference to a supplier in these terms and conditions is a reference to a third party supplying travel services to you such as air travel, car hire, accommodation, insurance, rail travel, or any other service or product related to your travel.

These Terms and Conditions govern your arrangements with TO and apply to all bookings made on your behalf.

Fees

Fees including planning fees, booking fees, change fees and cancellation fees are charged in accordance with TO's fee schedule and are non-refundable. These fees are independent of any such fees which may be charged by a supplier. By instructing TO to make any bookings on your behalf, you agree to pay those fees.

Prices

All prices are subject to availability and can be withdrawn or varied without notice. Changes in price can occur due to currency fluctuations, fuel surcharges, taxes and other provider increases that are outside of our control. Until full payment of your booking is received by us, any increases will be passed on to you. Every effort is made to ensure that pricing is correct at the time it is provided to you and updated at the time of payment if required.

Payment Options

We accept direct deposits and credit cards. In some circumstances your credit card may be charged directly by a supplier such as an airline or hotel. In such circumstances you, by advising your credit card details, authorise us to pass your details to the relevant supplier. Direct deposits can take some time to clear into our account so please ensure that you send any funds at least 3 days before any payment due date(s) to avoid cancellations and associated fees. Payment by credit card will incur a 1.8% merchant fee (Visa/Amex/Mastercard accepted).

Commission

TO may from time to time receive or retain commission, rebates and/or incentives from suppliers related to reservations made on your behalf. Any such commissions are the property of TO.

Cancellations & Amendments

Travel arrangements may be non-refundable and non-changeable. If you cancel a confirmed booking reservation you are likely to incur fees. TO charges cancellation and amendment fees in accordance with our fee schedule and in addition to any cancellation and/or amendment fees imposed by suppliers. It is your responsibility to check the amendment and cancellation fees of any supplier prior to entering into a transaction with them. TO will use its best endeavours to ensure you are provided with current information as to supplier fees, however if you are unsure where to find them or require further information, please ask for assistance.

Refunds

If you cancel your travel arrangements and a refund is due, the refund will be made available to you once monies have been received by TO from the supplier involved. Insofar as we are able, TO will advise you of the expected timeframe for your refund, which can be up to 12 weeks.

Schedule Changes

Every effort is made to bring schedule changes to your attention in a timely manner, however we advise you to check your flight times 24 hours prior to departure for each flight as the airline(s) reserve the right to make schedule changes and amend their flight times as they deem necessary. You agree that TO is not responsible for, nor accepts any liability arising out of, any schedule changes implemented by an airline which may impact you, your onward travel or arrangements consequent on your flights.

Agency

TO's services are comprised of itinerary planning, organising and coordinating various arrangements for your travel via a direct contractual relationship between you and any supplier providing travel to you. TO is not the agent of any supplier and does not guarantee the performance of services offered by any supplier or accept liability for any event where you suffer a loss, or are injured as a result of any acts or failings of any supplier. In these events, you agree that your remedy lies against the supplier and not TO or SmartFlyer.

Force Majeure

TO and SmartFlyer accept no liability for any loss or damage incurred by you as a consequence of TO, SmartFlyer or any supplier being unable to perform its obligations to you due to unusual and/or unforeseeable circumstances (a "force majeure event"), including but not limited to war, civil disturbance, epidemic, pandemic, natural disaster, strikes, terrorism, acts of government / semi-government or other authorities, or other disruption beyond our control.

No Warranty

In the performance of its services, TO gives no warranty and makes no representation as to the suitability or adequacy of any supplier services or products. You agree that if the supplier services or products are not supplied in accordance with your expectations, your remedy lies with the supplier and not with TO or SmartFlyer.

Accuracy of Information

TO has taken reasonable care that all information provided to you in the course of providing services to you is correct and provides such information in good faith. You acknowledge that such information may be subject to amendment at any time without notice and that TO cannot and has not checked the accuracy of all information provided by any supplier. TO is not responsible for and does not accept any liability arising out of any errors, omissions or misleading information provided by a supplier, and you should make your own evaluation of the accuracy, completeness and legitimacy of any information, opinion, advice or other content provided by TO.

Liability

To the extent permitted by law, neither TO nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of suppliers or other third parties over whom we have no direct control. Our liability will also be limited to the extent that any relevant international conventions limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). Nothing in these terms and conditions is intended to limit any rights you may have under the Australian Consumer Law.

Passports & Visas

All travellers must have a valid passport with at least 6 months validity beyond the length of intended stay. Some countries require a longer period of validity remaining on your passport. It is your responsibility prior to confirming your travel arrangements to ensure that your passport meets the specific entry conditions of the country and/or countries you are visiting, including those that you must pass through in order to reach your destination(s).

Some countries may also require you to obtain an entry visa or permit. It is your responsibility to obtain the necessary visa(s) and/or permits. We recommend that you check the entry requirements with the relevant Embassy, High Commission or Consulate of the countries you intend to visit, including those you must pass through in order to reach your destination(s).

If you are travelling to the United States of America, you are required to register under the Visa Waiver program in advance of your departure. See esta.cbp.dhs.gov/esta to apply and seek more information as desired.

Please ensure you leave sufficient time to obtain any visas / visa waivers. We recommend you review visa requirements at least 3 months prior to travel if possible. Permanent Australian Residents travelling on a foreign passport must hold a valid Resident Return Visa to re-enter Australia. It is your responsibility to ensure you have the necessary documentation and visa to return to Australia.

At the time of confirming your travel arrangements with TO, you must supply a copy of the passport particulars page for all members of the party travelling on your booking.

The name on any airline tickets must match the name on your passport, including middle names. It is your responsibility to confirm accuracy prior to ticketing. Any cancellation/amendment fees incurred as a result of incorrect names may be passed onto you.

Travel Documents

Please check and review all of the information contained in your documents, including but not limited to your name, names of those in your travelling party and/or dependents travelling with you, your travel dates and times, and any other particulars relating to your travel arrangements. If you are the lead passenger, please ensure the members of your travelling party are given access to the documentation and that they also check all particulars relating to their travel arrangements in a timely manner.

Travel Insurance

TO strongly recommends that you take out a full coverage travel insurance policy at the time you make your booking and at the time monies are exchanged. It is your responsibility to ensure you have adequate cover for yourself and any dependents accompanying you and to adjust the level of cover as you deem necessary. It is also your responsibility to read and fully understand the Product Disclosure Statement of your insurer prior to entering into any contract of insurance with them. Should you opt to decline travel insurance, you may be required to sign a disclaimer.

Travel Restrictions

It is your responsibility to ensure you have the correct information relating to international or domestic border requirements and restrictions, immigration, visa and vaccination requirements ("Travel Restrictions").

Health & Vaccination Requirements

Some countries require vaccinations against specific diseases, infections and illnesses prior to granting entry to their country. General health advice for the destinations you are visiting can be obtained from the Department of Foreign Affairs and Trade website, smarttraveller.gov.au. We recommend that you consult with your professional medical advisor, travel clinic or doctor at the beginning of planning your travel arrangements to ensure you have sufficient time to obtain vaccinations in an effective way.

Emergency Disclosure Approval

Should a natural disaster take place, or any other form of emergency arise in a country where you may be visiting at that time, you approve TO to disclose your contact information, next of kin and itinerary details to the Australian Department of Foreign Affairs and Trade.

Governing Laws

This agreement is governed by the laws in force in New South Wales. You irrevocably submit to the non-exclusive jurisdiction of the Courts of New South Wales and Courts of Appeal from them and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice.

Acknowledgement

Instruction of TO and the payment of any funds to TO pursuant to invoicing or otherwise comprises an acknowledgement and acceptance of these terms and conditions unless advised otherwise by you.

Traveller One, an affiliate of SmartFlyer Australia
Sally McMillan | +61 403 182 682 | sally@travellerone.com.au
ABN: 94 233 960 447 | TIDS: 96850121